Terms and Conditions

1. Consent to SMS Communications

By opting in, you give consent to receive SMS communications from HeartStone Home Care. Your mobile number and any personal information you provide will be kept strictly confidential and will never be shared with outside parties or affiliates for marketing or promotional purposes.

2. Purpose and Types of SMS Messages

You may receive text messages from us containing important updates, appointment reminders, and other relevant information. The frequency of these messages may vary based on your needs and interactions with us.

• Clients and Families: Service updates, appointment confirmations, schedule reminders, and other care-related notifications.
• Job Applicants: Application status updates, interview reminders, and other hiring-related communications.

3. Opting In

You can opt in to receive SMS messages at any time by texting "START" to (317) 779-3441. You may also reach out to us directly to request that you be added to our messaging list.

4. Opting Out

You can stop receiving SMS messages at any time by replying "STOP" to any message you receive from us. You may also contact us directly to request removal from our messaging list.

5. Message Frequency

On average, you may receive between 1-10 messages per day, depending on your requests and circumstances. Below are some examples of messages you might receive:

• "Please clock in now to begin your scheduled shift today. Contact support if you have any issues. Reply STOP to opt out. Reply HELP for assistance."
• "The employment application has been sent to your email. Reply STOP to opt out. Reply HELP for assistance."
• "Reminder: Your interview with the candidate is scheduled for today at 3:00 PM EST. Reply STOP to unsubscribe or HELP for assistance."
• "Update: Your caregiver has confirmed availability and will begin working today. Reply STOP to unsubscribe or HELP for assistance."
• "Good morning! Your weekly care summary is now available in your client portal. Reply STOP to unsubscribe or HELP for assistance."
• "Your schedule for this week has been updated. Check your portal for details. Reply STOP to unsubscribe or HELP for assistance."
• "Your employment application has been received. Expect a follow-up within 3-5 business days. Reply STOP to unsubscribe or HELP for assistance."

6. Privacy Protection

Your privacy matters to us. HeartStone Home Care uses your mobile number only to deliver relevant SMS notifications. We do not sell, rent, or disclose your number to third-party services or external organizations.

7. Support and Assistance

For help or questions about our SMS communications, reply "HELP" to any message you receive, or contact our dedicated support team directly at (317) 779-3441.

8. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. We will notify you of any changes through SMS communications, and updates will also be posted on this page. Continued use of our messaging services constitutes acceptance of the revised terms.

Acknowledgment

By opting in to receive SMS messages from HeartStone Home Care, you confirm that you have read, understood, and agree to these terms and conditions. Please also review our Privacy Policy for more information on how we collect, use, and protect your personal data.

Contact Us

For more information or to reach our support team, please call (317) 779-3441 or email us at support@heartstoneindy.com.